FAQs
We’ve gathered answers to some of the most common questions about shopping with PhD Medical Supplies. If you don’t find what you’re looking for, feel free to contact us at support@phdmedsupplies.com or call (407) 291-1236.
How do I place an order?
Browse our online store, add your desired products to the cart, and proceed to checkout. You can pay securely using major credit/debit cards or PayPal.
Do I need an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout next time.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, contact us as soon as possible at support@phdmedsupplies.com, and we’ll do our best to assist.
How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 3–7 business days depending on your location.
Do you offer local delivery?
Yes! We provide free local delivery on eligible orders within select areas.
Do you ship outside the United States?
Currently, we only ship within the U.S.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to monitor delivery status.
What is your return policy?
We offer a 30-day return policy for eligible items that are unused, in their original packaging, and include proof of purchase.
Read our full Returns Policy
How do I start a return?
Email us at phdpharmacy@live.com to request a return. If approved, you’ll receive a shipping label and instructions.
How long does it take to get a refund?
Once your return is received and approved, refunds are processed within 10 business days to your original payment method.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Is my payment information secure?
Yes. Our checkout is encrypted and PCI-compliant to ensure all transactions are 100% secure.
Are your products brand new and genuine?
Yes, all products are new, authentic, and sourced from trusted medical brands.
What if an item is out of stock?
If an item is unavailable, you’ll see an “Out of Stock” notice on the product page. You can sign up to be notified when it’s back.
Do you sell prescription items?
Currently, our online store focuses on non-prescription medical and wellness supplies.
How can I contact customer service?
You can reach our support team at support@phdmedsupplies.com or call (407) 291-1236 Monday–Friday, 9 AM–5 PM (EST).